Difference between revisions of "Functioning of Support"
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(Created page with "Procedures followed by Technical Support Team. * Support team member should aware about the whole functioning of Origami * Support team member should be appear in office ontim...") |
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Latest revision as of 14:53, 30 July 2016
Procedures followed by Technical Support Team.
- Support team member should aware about the whole functioning of Origami
- Support team member should be appear in office ontime
- Support team member should behave very calm and pleasable to clients as well as collegues
- Support team member should follow the dress code of the company
- Support team member is responsible to give feedbacks of reported issue/bugs to clients
- Support team member must try to resolve the issues in the same call.
- Support team member should be a role model to other staffs and society in any manner
- Support team member should try to improve the quality of support given to clients and company.
- Support team member is responsible to arrange/cordinate meetings held in the company
- Support team member is responsible to assingn the issues according to the priority
- Support team member is responsible for the reminding and updating the major dates of expiry of servers domain amc's etc etc