Functioning of Support

Procedures followed by Technical Support Team.

• Support team member should aware about the whole functioning of Origami
• Support team member should be appear in office ontime
• Support team member should behave very calm and pleasable to clients as well as collegues
• Support team member should follow the dress code of the company
• Support team member is responsible to give feedbacks of reported issue/bugs to clients
• Support team member must try to resolve the issues in the same call.
• Support team member should be a role model to other staffs and society in any manner
• Support team member should try to improve the quality of support given to clients and company.
• Support team member is responsible to arrange/cordinate meetings held in the company
• Support team member is responsible to assingn the issues according to the priority
• Support team member is responsible for the reminding and updating the major dates of expiry of servers domain amc's etc etc